THE FINE PRINT

SHIPPING POLICY

At HARD CLOTHING, we are committed to delivering your order safely, efficiently, and with full transparency.

ORDER PROCESSING

• All orders are processed within 1–3 business days (excluding weekends and public holidays).
  
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  During product launches, restocks, or sale periods, processing times may extend slightly due to high order volume.
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  Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
  

SHIPPING RATES & DELIVERY TIMES

Shipping costs and delivery times are calculated at checkout based on your location NEW ZEALAND

• 
  Standard Shipping: 2–5 business days
  

Express Shipping: 1–2 business days
AUSTRALIA

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  Standard Shipping: 5–10 business days
  
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  Express Shipping: 3–6 business days
  
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  Standard International Shipping: 7–21 business days (depending on destination)
  

Delivery times are estimates only and may vary due to carrier delays, customs processing, or peak perio

RETURNS & EXCHANGES POLICY

AT HARD CLOTHING, WE STAND BY THE QUALITY OF OUR PRODUCTS. PLEASE READ OUR RETURNS AND EXCHANGES POLICY CAREFULLY BEFORE MAKING A PURCHASE.

ALL SALES FINAL

DUE TO THE NATURE OF OUR BRAND, ALL SALES ARE FINAL.

WE DO NOT OFFER REFUNDS OR EXCHANGES FOR CHANGE OF MIND, WRONG SIZE SELECTION, OR PERSONAL PREFERENCE.

PLEASE ENSURE YOU CHECK OUR SIZE GUIDE AND PRODUCT DESCRIPTIONS CAREFULLY BEFORE ORDERING.

FAULTY OR DAMAGED ITEMS

WE WILL ONLY ACCEPT RETURNS IF AN ITEM IS:

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  FAULTY
  
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  DAMAGED UPON ARRIVAL
  
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  INCORRECT ITEM SENT
  

IF YOU RECEIVE A FAULTY OR INCORRECT ITEM, YOU MUST CONTACT US WITHIN 48 HOURS OF DELIVERY.

TO LODGE A CLAIM, EMAIL:

• 
  YOUR ORDER NUMBER
  
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  CLEAR PHOTOS OR VIDEO SHOWING THE ISSUE
  
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  A BRIEF DESCRIPTION OF THE FAULT
  

FAILURE TO CONTACT US WITHIN 48 HOURS MAY RESULT IN THE CLAIM BEING DECLINED.

CONDITION OF RETURNED ITEMS

APPROVED RETURNS MUST:

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  BE UNWORN, UNWASHED, AND UNUSED
  
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  HAVE ALL ORIGINAL TAGS ATTACHED
  
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  BE RETURNED IN ORIGINAL PACKAGING
  

ANY ITEM SHOWING SIGNS OF WEAR, ODOUR, WASHING, OR DAMAGE NOT CAUSED BY US WILL BE REJECTED AND SENT BACK AT THE CUSTOMER’S EXPENSE.

EXCHANGES

EXCHANGES ARE NOT GUARANTEED AND ARE SUBJECT TO STOCK AVAILABILITY.

LIMITED DROPS AND SOLD-OUT ITEMS CANNOT BE EXCHANGED.

IF AN EXCHANGE IS APPROVED, THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN AND RESHIPPING COSTS.

SALE & PROMOTIONAL ITEMS

ALL SALE ITEMS, DISCOUNTED ITEMS, AND PROMOTIONAL PURCHASES ARE STRICTLY FINAL SALE.

NO RETURNS, REFUNDS, OR EXCHANGES WILL BE ACCEPTED.

SHIPPING COSTS

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  ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE
  
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  RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER
  
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  HARD CLOTHING IS NOT RESPONSIBLE FOR LOST OR UNTRACKED RETURN PACKAGES
  

WE STRONGLY RECOMMEND USING A TRACKED SHIPPING METHOD.

REFUNDS (IF APPROVED)

IF A RETURN IS APPROVED, A REFUND OR STORE CREDIT (AT OUR DISCRETION) WILL BE PROCESSED ONCE THE ITEM HAS BEEN RECEIVED AND INSPECTED.

PLEASE ALLOW 5–10 BUSINESS DAYS FOR PROCESSING AFTER RECEIPT.

POLICY ENFORCEMENT

HARD CLOTHING RESERVES THE RIGHT TO:

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  REFUSE RETURNS THAT DO NOT MEET POLICY REQUIREMENTS
  
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  DECLINE CLAIMS THAT SHOW SIGNS OF WEAR OR MISUSE
  
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  UPDATE OR MODIFY THIS POLICY AT ANY TIME WITHOUT PRIOR NOTICE
  

CONTACT

FOR ALL RETURNS OR EXCHANGE ENQUIRIES, CONTACT US AT:

[YOUR SUPPORT EMAIL HERE]

• WASH INSIDE OUT

• COLD WASH ONLY

• GENTLE CYCLE

• DO NOT BLEACH

• DO NOT TUMBLE DRY

• HANG DRY IN SHADE

• DO NOT IRON DIRECTLY ON PRINT

• COOL IRON INSIDE OUT IF NEEDED

• DO NOT DRY CLEAN

PROPER CARE PRESERVES PRINT, COLOUR, AND FIT.